Please be aware that ALL tickets once booked in advance or bought on the day are NON-TRANSFERABLE and NON-REFUNDABLE under any circumstances or for any reason.
The resale or attempted resale of a purchased ticket is illegal and will render them VOID and anyone found using it or them will be refused entry.
Tickets breaching our terms & conditions will be cancelled without refund.
Duplicated and copied tickets will not be accepted and are not valid.
Access to the venue is controlled by a unique number and barcode which can only be used once. The first person to present this ticket at the entry point will be considered the genuine owner of the ticket and will be admitted to the venue.
Please be aware that we can only accept new entries up to an hour before the show closes. There is no re-entry 30 minutes before the show closes.
Ticket Terms & Conditions
By ordering tickets you confirm that you have read and accept the Terms and Conditions in their entirety.
Terms and Conditions
1. Contract
1.1 A legally binding contract will come into existence when we accept your order.
1.2 Acceptance of an order placed by you is subject to the condition that tickets are available for the event selected by you.
1.3 We will notify you by email if we accept your order. Acceptance will be deemed to have been effectively communicated to you when we send the email (whether or not you receive such communication).
1.4 No order will be accepted until we have received full payment for the cost of the tickets plus booking charges and where applicable postage and VAT.
1.5 Once purchased, tickets cannot be transferred, exchanged, refunded or returned.
1.6 If an event is cancelled we will make notification by posting on the relevant events website.
1.7 If an event is moved to another date we will make notification by posting on the relevant events website, we suggest that you always check the website before you begin your journey.
2. Price and Dispatch
2.1 Tickets will be dispatched to the email address given when the order is placed.
2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.
2.3 It is the responsibility of the customer to inform us of any change of address, contact number or email address, both before and after the receipt of goods.
2.4 No duplicate tickets will be issued to replace lost or stolen tickets unless suitable reason is given and accepted by Malo Events who have full and final decision.
2.5 If a customer orders more tickets than the maximum allowed as indicated during the booking process, we reserve the right to cancel the order.
2.6 We will not be responsible for failure of any delivery services employed to deliver on time.
3. Performances
3.1 The right to refuse admission to an event is reserved by Malo Events at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
3.2 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
3.3 All guest appearances are subject to work and personal commitments.
*Certain areas of the events may be age restricted and you are purchasing the tickets based on this knowledge and it is accepted that you have read these terms and conditions of sale.
Please ensure that you read all the information that applies to any restrictive area of the event when you arrive at the venue and that you are carrying proof of age if appropriate.
4. Liability
4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.
4.2 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website.
4.3 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.
4.4 Whilst every care is taken to ensure tickets or other goods or services ordered by you arrive on time at the agreed destination, we do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control.
4.5 To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.
5. Special Circumstances
5.1 When ordering tickets online, the website will not prevent you from buying tickets for two different events at the same time. If this happens we will not refund in any circumstances even if any other clauses apply.
5.2 Tickets which are resold or transferred for any reason by anyone other than Malo Events or an authorised agent will become voidable and the holder will be refused entry.
5.3 No tickets need to be purchased for children under five years of age.
6. Privacy
6.1 By entering and using our website, you consent to the collection, use and retention of your personal information.
(i) Information about you including your name, address, telephone number, email address is held by us, credit/debit card details are not held by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.
(ii) We may also use the information for internal administration and analysis by us and our associated companies.
(iii) We disclose your information (but not credit/debit card details) to third parties on occasion but only for the purpose of completing your transaction with us.
(iv) We may disclose your information for the purpose of associated administration and obtaining professional advice and your information may also be passed to the management of the venue where the event is taking place at their request.
(v) We do not sell, rent or trade your personal information to third parties for marketing purposes.
7. Use of our Website
7.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.
7.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website or bought at the event using your credit/debit card by someone not authorised to do so.
7.3 Our website uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.
8. Invalidity
8.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
9. No Waiver
9.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.
10. Governing Law
10.1 These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.
11 Photography & Filming
Visitors may be photographed and or filmed while participating the event. The events are public consumer shows and photography is part of the experience. On entering the events you accept the terms of photography and filming.
Visitors may feature in footage and photos of the event as a matter of course. Images my be used for publicity purposes.